![\"\"](\"https:\/\/ewattch-documentation.com\/wp-content\/uploads\/2021\/03\/TIC-debug.png\")
<\/p>\nThe Tic debug allows to validate the communication between the Tyness and the electric meter.<\/p>\n
<\/p>\n
1 – Click on the “Start\/Stop” button to start the diagnosis.<\/p>\n
2 – The “return” button allows to return to the previous menu<\/p>\n
3 – The result of the analysis is displayed here. If the text is green, the link is correctly established.<\/p>\n
4 – This section displays the raw information received by the Tyness.<\/p>\n
Diagnosis of error messages:<\/strong><\/p>\n “Tic link faulty”: The meter messages are not readable. Check the communication speed and for a SME-SMI meter the polarity of the Tic.<\/p>\n “No meter”: No signal is received from the meter. It is necessary to check the wiring.<\/p>\n “Unknown counter” or “Counter error”: The link is successfully established, but the counter is not recognized. \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":" The Tic debug allows to validate the communication between the Tyness and the electric meter. 1 – Click on the “Start\/Stop” button to start the diagnosis. 2 – The “return” button allows to return to the previous menu 3 – […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"class_list":["post-3064","post","type-post","status-publish","format-standard","hentry","category-non-classe-fr"],"_links":{"self":[{"href":"https:\/\/ewattch-documentation.com\/index.php?rest_route=\/wp\/v2\/posts\/3064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ewattch-documentation.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ewattch-documentation.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ewattch-documentation.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ewattch-documentation.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3064"}],"version-history":[{"count":0,"href":"https:\/\/ewattch-documentation.com\/index.php?rest_route=\/wp\/v2\/posts\/3064\/revisions"}],"wp:attachment":[{"href":"https:\/\/ewattch-documentation.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3064"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ewattch-documentation.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3064"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ewattch-documentation.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nCheck the wiring and then contact our technical service with the counter reference and a copy of the messages displayed in the text field.
\nWe will make an update as soon as possible to add this counter to our compatibility list.<\/p>\n